Read hear to find out about our delivery terms and take a look through our delivery FAQs.

UK Mainland Deliveries

All items in stock will be despatched within 1-2 working days from placing your order. If you place an order and an order happens to be unexpectedly out of stock, a member of our team will get in touch with you
directly.

Shipping times can vary by delivery address and are often ETAs are only given as estimates by our couriers.

Please get in touch quickly with us if you don’t receive your delivery within 5 days and we will look into your
order on your behalf.

Please note bank holidays, national holidays and peak seasonal shipping periods may produce longer delivery times. If you ever have any questions about your order, please feel free to get in touch with us at team@deapwater.com

Standard Delivery

Despatch Time: 1-2 Working Days

Shipping Time: 2-3 Working Days

Courier: DHL

Available on all orders over £40.00

Cost: £5.99

Free Delivery

Despatch Time: 1-2 Working Days

Shipping Time: 2-3 Working Days

Courier: DHL

Available on all orders over £40.00

Cost: FREE

FAQs

WHERE DO YOU SHIP TO?

We ship our products to the UK (including Northern Ireland,
Channel Islands, Isle of Man and Scottish Highlands & Islands).

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DO YOU OFFER FREE DELIVERY?

Yes. We can offer free delivery on all orders over £40.00
and ALL subscription orders.

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CAN I TRACK MY ORDER?

Once your order is despatched from our warehouse a tracking
link will be generated and sent to you via email.

Please allow 24 hours for this link to activate.

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WHICH COURIER DO YOU USE?

We use DHL as our courier provider to transit all of our orders
(both standard & free deliveries). Please get in touch with us directly if
you have any issues with your order at team@deapwater.com

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MY ORDER HASN’T ARRIVED YET, WHAT DO I DO?

Please get in touch with us at team@deapwater.com and we will resolve the issue as
soon as possible.

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MY DELIVERY HAS ARRIVED DAMAGED OR ITEMS ARE MISSING, WHAT DO I DO
NEXT?

We take care to pack all orders carefully to avoid damage during
shipping. In the unlikely event that your products are damaged or missing please take a photo of the damaged items, complete our returns & refunds form and email this to team@deapwater.com. In case you can’t locate our returns & refunds form, please email us. Once we’ve received information of your refund or return claim, One of our team will be in touch as soon as possible to help resolve the issue.

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